❓ Frequently Asked Questions (FAQ)

1. What materials are your jewelry pieces made of?

Our jewelry is crafted from high-quality materials including 18K gold plating, sterling silver, stainless steel, and hypoallergenic alloys. We prioritize durability and skin safety to ensure comfortable wear.

2. How do I place an order?

Simply browse our collections at www.clairees.store, select your favorite pieces, add them to your cart, and follow the checkout instructions to complete your purchase securely.

3. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure online payment methods available at checkout.

4. How long does shipping take?

Orders are processed within 1-2 business days. Shipping times vary based on your location but typically take 5-10 business days within the United States.

5. Do you offer international shipping?

Currently, we ship within the United States only. Stay tuned — we plan to expand our shipping destinations soon!

6. What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery. Items must be unused, in original condition, and with packaging intact. Please contact us at [email protected] to initiate a return or exchange.

7. How should I care for my jewelry?

To keep your jewelry looking its best:

• Avoid exposure to water, perfumes, and harsh chemicals
• Store pieces separately in a dry place
• Clean gently with a soft cloth

8. Can I customize or personalize my jewelry?

Yes! We offer engraving services on select pieces. Please check the product description or contact our support team for more details.

9. How can I contact customer service?

You can reach us via email at [email protected] or by phone at +1 (313) 185-0581 during business hours Monday to Friday, 9 AM to 6 PM EST.

If you have any other questions or need assistance, please don’t hesitate to contact us. We’re here to help you shine!